Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unused and unworn
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In its original packaging
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Accompanied by proof of purchase
To start a return, please contact us at:
📧 info@dawnofjoyillustrations.com
Return address details will be provided once your return request is approved.
Items sent back without first requesting a return will not be accepted.
Damages & Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos so we can resolve the issue promptly.
Non-Returnable Items
We cannot accept returns on:
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Sale items
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Gift cards
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Custom or personalised items
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
If you would like a different item, the quickest option is to:
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Request a return
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Once approved, place a new order
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel your order within 14 days for any reason.
The item must be:
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Unused
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In original packaging
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Accompanied by proof of purchase
Return postage costs are the responsibility of the customer unless the item is faulty.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Please allow up to 10 business days for processing
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Banks/card providers may take additional time to reflect the refund
If more than 15 business days have passed since approval, please contact:
📧 info@dawnofjoyillustrations.com